Herschel Supply Co. | Zappos.com (2023)

FAQs

How do I activate my Herschel warranty? ›

If you purchased your product from an authorized retailer: Take photographs of the defect, the front and back of the product and the striped inside lining. Submit the photos and acceptable proof of purchase to customerservice@herschel.com or through our online form, with Warranty in the subject line.

Herschel can largely be seen as an unethical brand because of their unverifiable ethical claims. While they share their Code of Conduct, they lack transparency by not disclosing any details of fair labor. The brand, however, does have an eco collection and gives back to the community.

Amazon.com and select Amazon affiliates are the only authorized retailers of Herschel Supply products on Amazon.com. The Luggage & Apparel Limited Warranty is valid for 5 years, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.

Based in Vancouver, Canada Herschel Supply Co. is a design driven global accessories brand that produces timeless utility products.

Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time. Step Two: Once your claim request is approved, a unique WCID (Warranty Case Id) number will be issued to your case.

We stand behind the quality of our bags and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects.

So just in case, you forget, here's a quick sum-up of why Herschel took over the backpack market: Consistency in the quality of their products with flagship designs. Keeping the elusive factor by avoiding tacky mass-marketing. Leveraging on social media to continue up-ing their elusiveness and exclusivity.

The brand is aimed at 18-to-35-year-old consumers, and is based on evoking a sense of American nostalgia – for instance through synthetic leather straps and an old-time logo, as well as through its name, which refers to Herschel, Saskatchewan, a very small Canadian hamlet where the founders great grandparents settled.

Herschel Supply Co. is a very popular company that's famous for its backpacks.

Once shipped, orders are generally received within 2-5 business days*. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time.

Do Herschel bags last? ›

The Herschel Company has been making hand-crafted backpacks since 1981. Users report that they last anywhere from 6 months to 10 years, depending on the type of use (e.g., hiking or everyday ). Herschel backpacks can be general compartments in which you place your items for safekeeping.

We recommend hand washing the product with a mild soap (no stronger than dish soap) and hanging to air dry. We do not recommend machine washing or dry cleaning your product as this may affect the integrity of the product materials. Can we use wet wipes to clean the backpack?

Sitting pretty in Highland Park, The Herschel is a boutique community of 80 luxury apartments.

Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags.

Although the Little America comes in cotton, nylon, or a coated fabric, the best-selling version is 100 percent polyester, so it's not really water resistant.

The receipt is your proof of purchase and is required to make a claim on your warranty. If you don't have a receipt or an invoice, and needs to make a claim, there are other ways to show proof of where you made the purchase.

Laws give you more rights

If you discover that something you bought is defective, contact the retailer and manufacturer to ask for a repair, replacement, or refund. Along with companies' express warranties, you also have "implied warranties" under state law.

How Does a Warranty Work? A warranty is a guarantee issued by a seller to a buyer that a product will meet certain specifications. If the product does not meet those specifications, the buyer can ask the manufacturer or seller to correct the problem. Certain exceptions apply, and not every defect is covered.

A lifetime warranty can mean the life of the product; once a manufacturer stops making replacement parts, the warranty ends. It can also mean as long as a company is in business, or as long as you are the first owner.

Lifetime – A lifetime warranty is a warranty against defects in materials and workmanship that has no time limit to make a claim. It is a hassle-free experience, free from any “fine print” that puts the onus on the buyer for something out of their control.

Does Hershel get his leg cut off? ›

Knowing he had to make it to the extraction point but completely trapped, Hershel used his belt as a tourniquet and cut off his own leg with his knife.

Herschel Backpacks. First of all, you should be aware that Herschel backpacks are slightly more expensive than JanSport ones. Most are still under $100, but they are also usually over $50 (except the Daypack). If that is still within your budget, great!

Meaning & History

As a non-Jewish American name (somewhat common around the end of the 19th century), it was likely inspired by the German surname Herschel, borne for instance by the British-German astronomer William Herschel (1738-1822).

The roots of the distinguished German surname Herschel lie in Silesia. The name literally means "deer, hart," and is likely of occupational origin. The initial bearer of the name was probably a herdsman or a keeper of deer.

They're both YKK #5, complete with basic metal YKK zipper pulls that have Herschel imprinted on the top. They're smooth enough for our liking and feel adequate for the job they've been tasked with. Both of the zipper tracks have a fabric welt covering them, which is a nice inclusion.

Although most of Herschel's signature backpacks are vegan, many of the bags made in collaboration with other brands and designers are not, so be sure to check the materials before you buy!

2009, Vancouver, Canada

Herschel Supply Co. / Founded

It comes in two sizes: the smaller has a 18L capacity and the larger Mammoth allows up to 23L. This backpack combines technical features with a minimalist style. It is equipped with sunglasses compartment, adjustable sternum support, water-resistant coating, laptop sleeve and external water bottle pockets.

It's zipper is also waterproof, so no rain will be getting in there at all. The Herschel pop quiz backpack is large enough to fit a 15-inch laptop with ease, and is also waterproof so that you never have to worry in case you get caught outside with the rain.

This week, the company is opening its first permanent U.S. store in New York City's Flatiron District – the first in a series of new locations. Herschel Supply plans to go from the current four stores – all located in Canada – to 12-plus stores in North America by the end of 2023.

How do I get free shipping with Herschel? ›

The Herschel shipping policy makes it easy to get free shipping! All you have to do is spend more than $50 on a single purchase.

We do restock about every 2-3 weeks, but do not have knowledge of which items! Be sure to sign up for our newsletter for updates, and check back in a few weeks.

A space-based telescope designed to study some of the coldest and darkest regions of the universe using infrared light, Herschel was responsible for numerous findings about dark matter, galaxies and other cosmic mysteries.

FAQs. Is it waterproof? No, it is not actually waterproof, but the Herschel website describes it as “water resistant.”

The slotted patch, which is typically found on the front of backpacks, is called a “lash tab” or “pig snout,” and is made to hold your spare gear on cords, according to TODAY.

The durable four-wheel Trade Carry-On hard shell luggage meets the size allowance standards for most major airlines. A retractable trolley and neoprene padded handles are designed for moving through terminals with comfort and ease.

Hey there. Simply hang your bag to dry! Do not put it in the dryer as it may affect the integrity of the material.

The short answer: Yes, a backpack is generally considered a personal item if it fits under the seat in front of you. Most airlines offer a few examples of things that fit into the “personal item” category, such as a purse, laptop bag, or a briefcase, but they don't usually include “backpack” on those lists.

Herschel Supply Co.

unisex-adult Classic. Available at a lower price from other sellers that may not offer free Prime delivery.

Is Herschel a Canadian brand? ›

Founded in 2009 by brothers Jamie and Lyndon Cormack, Herschel Supply Co. adopted the name of the small town where three generations of their family were raised. Herschel Supply Co. is based in Vancouver, Canada and manufactures the finest quality backpacks, bags, travel goods and accessories.

Free returns shipping is exactly what it sounds like; a retailer covering the cost of customers shipping returned items to their warehouse or distribution center.

You may have to pay the cost of posting something back to the seller. The seller should have told you who has to pay for this when you bought the item. For example, it could have been in the terms and conditions. If they didn't tell you, they will have to refund your postage costs.

The Luggage & Apparel Limited Warranty is valid for 5 years, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws. The warranty will immediately become void if the product is purchased from an unauthorized retailer.

Lastly, it's also important to look at customer service ethics and see what the consumers of Herschel had to say about the brand. A whopping 78% of reviews on Trustpilot rated their experience with Herschel either as 'bad' or 'poor'. Most of the customers encountered unresponsive or rude online customer service.

A signature style made sustainable, the Eco Herschel Heritage™ backpack features a diamond detail and laptop sleeve.

To maintain the shape and finish of your bag, we recommend cleaning by hand. For our Cordura and 600D Polyester Fabrics (like the Right Pack, Big Student and SuperBreak), use cool water with a soft damp cloth to wipe down the interior and exterior of your pack, Never use bleach or harsh detergents on your bag.

When you make a claim, you'll usually need: proof of purchase - usually a receipt showing where and when you bought the goods. details of what the problem is. a photocopy of the warranty or guarantee.

A vehicle warranty is like an insurance plan: If something goes wrong, you take the vehicle to the mechanic's shop for repair. If the problem is included under the warranty, then the repairs are paid for—even if your car needs thousands of dollars' worth of repair work.

“The onus of maintaining records will be on the manufacturer. A consumer can claim benefits under the warranty clause even if he does not have an invoice of the purchase,” Consumer Affairs Minister Ram Vilas Paswan said.

Is warranty card necessary to claim warranty? ›

The bill is a proof of purchase and is needed only when the dealer denies purchase of goods. In case the dealer does not deny purchase of goods, the bill is not needed.

A guarantee covering more than 12 months will usually be on condition that you register your appliance with them. If you don't, they may refuse to carry out a free repair for the rest of the guarantee once it's out of the first 12 month period.

A warranty is a type of guarantee that a manufacturer or similar party makes regarding the condition of its product. It also refers to the terms and situations in which repairs or exchanges will be made if the product does not function as originally described or intended.

A full warranty may be active for just a limited time after the item is purchased, perhaps 60 or 90 days, or it may cover the product "for life" (the same goes for limited warranties).

A new car warranty, also known as a manufacturer's warranty, helps pay for replacement parts or specific repairs during the stated warranty period. A new car warranty's length may vary by manufacturer, but most last at least three years or the first 36,000 miles, whichever comes first.

In conclusion, there are many things that are not covered by an extended warranty. These include normal wear and tear, improper installation, improper usage, damage from natural disasters, and long-term environmental damage.

How do you get a lost receipt reissued? For any lost receipts, the easiest way is to go to the original place of purchase. Most stores can look up your purchase and print you a new receipt if your method of payment was a credit or debit card.

The receipt is your proof of purchase and is required to make a claim on your warranty. If you don't have a receipt or an invoice, and needs to make a claim, there are other ways to show proof of where you made the purchase.

If the item is covered by warranty, the manufacturer will repair or replace it free of charge. If it isn't covered by warranty, you may be able to have it repaired for a fee.

Is warranty for free? ›

The main differences are: Guarantees are usually free and offered by the manufacturer. Warranties usually cost money and may be offered by the shop where you are buying the product.

You can get as many replacements as required within the warranty period. Many times, various issues may arise during the warranty claim process.